Question 1

Which Indian languages does the insurance voice bot support?

Accepted Answer

The bot handles 12 regional languages including Hindi, Hinglish, Tamil, Telugu, Kannada, Malayalam, Marathi, Bengali, Gujarati, Punjabi, Odia, and Assamese with native-quality TTS.

Question 2

How does the renewal call connect to my CRM?

Accepted Answer

intrkt syncs renewal status, customer responses, and payment confirmations to your CRM in real time via REST API or webhook. Native integrations exist for major Indian insurance CRM platforms.

Question 3

Is the platform IRDAI compliant?

Accepted Answer

Yes. Calls follow TRAI DND scrubbing, consent recording, and data residency requirements. Recordings and transcripts are retained per IRDAI regulations and accessible via the dashboard.

Question 4

How quickly can we go live with renewal calling?

Accepted Answer

A standard insurance renewal flow is configurable in under a day. CSV upload of expiring policies, sender ID setup, and a test campaign typically launch within 48 hours of onboarding.

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