Question 1

Is the platform RBI compliant for lending collections?

Accepted Answer

Yes. The platform follows RBI guidelines on collections: respectful language, no calls outside permitted hours, full call recording, and consent capture. Custom guardrails per lender are configurable.

Question 2

Can it integrate with our loan management system?

Accepted Answer

Yes. REST API and webhook integrations exist for major Indian LMS platforms. Borrower data, EMI status, and call outcomes sync bidirectionally in real time.

Question 3

How does it handle hostile or distressed borrowers?

Accepted Answer

The bot detects emotional escalation in voice and chat, immediately offers a human agent transfer, and flags the call for QA review. No bot ever escalates a hostile interaction.

Banking & Finance — AI handles routine recovery, agents focus on complex cases