Question 1

Does it integrate with Shopify, WooCommerce, or Magento?

Accepted Answer

Yes. Native webhook integrations exist for Shopify, WooCommerce, Magento, and Unicommerce. Cart events, order updates, and customer data flow bidirectionally.

Question 2

How does COD confirmation reduce return-to-origin (RTO)?

Accepted Answer

A voice call before dispatch confirms intent and address. Confirmed-no buyers are removed before shipping; vague responses are flagged for review. This typically drops RTO by 30-40%.

Question 3

Can it handle multilingual customers across India?

Accepted Answer

Yes. The bot detects buyer language from WhatsApp profile or order history and continues in 12 Indian languages including Hindi, Tamil, Telugu, Bengali, Marathi, Gujarati, and Kannada.

e-Commerce — AI recovers carts, answers questions, processes returns