Question 1

Is patient data handled per healthcare privacy norms?

Accepted Answer

Yes. All patient data is encrypted in transit and at rest. The platform supports India DPDP requirements and HIPAA-aligned controls. Lab reports are only sent to verified patient WhatsApp numbers.

Question 2

Can it integrate with our hospital information system (HIS)?

Accepted Answer

Yes. REST and HL7 FHIR integrations exist for major Indian HIS platforms. Appointments, reminders, and outcomes sync bidirectionally in real time.

Question 3

Does the bot handle emergency cases?

Accepted Answer

No. Any keyword indicating emergency (chest pain, breathing difficulty, accident) triggers immediate escalation to a human + emergency number prompt. The bot is strictly for routine engagement.

Healthcare — AI confirms appointments, sends reminders, books follow-ups